Auto Repair Manheim Pa offers numerous career opportunities for individuals passionate about vehicles and skilled trades. AUTO-REPAIR-TRAINING.EDU.VN is your comprehensive resource for navigating the auto repair landscape, providing insights into training programs and essential business knowledge for aspiring mechanics and garage owners alike. Explore the possibilities and learn how to excel in this dynamic industry with ASE certification, business planning for your future auto shop, and step-by-step guidelines.
Contents
- 1. What Auto Repair Services Are Available in Manheim, PA?
- 2. What Career Paths Are Available in Auto Repair Manheim PA?
- 3. How Can I Find Auto Repair Training Programs in Manheim PA?
- 4. What Skills Are Essential for Success in Auto Repair Manheim PA?
- 5. How Much Can I Earn as an Auto Repair Technician in Manheim PA?
- 6. What Are the Steps to Opening an Auto Repair Shop in Manheim PA?
- 7. What Are the Legal Requirements for Operating an Auto Repair Shop in Pennsylvania?
- 8. How Can I Market My Auto Repair Shop in Manheim PA?
- 9. What Equipment and Tools Are Needed to Start an Auto Repair Shop?
- 10. How Can AUTO-REPAIR-TRAINING.EDU.VN Help Me with My Auto Repair Career in Manheim PA?
- 11. Understanding ASE Certification and Its Importance in Auto Repair Manheim PA
- 12. Essential Tools and Equipment for Auto Repair Technicians in Manheim PA
- 13. How to Write a Business Plan for Your Auto Repair Shop in Manheim PA
- 14. Navigating the Challenges of Opening an Auto Repair Shop in Manheim PA
- 15. Building a Strong Reputation for Your Auto Repair Shop in Manheim PA
- 16. How to Stay Updated with the Latest Auto Repair Technologies in Manheim PA
- 17. Building Customer Loyalty for Your Auto Repair Business in Manheim PA
- 18. Financial Management Tips for Auto Repair Shop Owners in Manheim PA
- 19. How to Handle Customer Complaints Effectively in Your Auto Repair Shop in Manheim PA
- 20. The Future of Auto Repair: Trends and Technologies to Watch Out For in Manheim PA
- FAQ: Your Questions About Auto Repair Manheim PA Answered
- What are the best auto repair training schools in Manheim PA?
- How much does auto repair training cost in Manheim PA?
- What is the earning potential for auto repair technicians in Manheim PA?
- What are the common challenges faced by auto repair shop owners in Manheim PA?
- What certifications are important for auto repair technicians in Manheim PA?
- How can I attract customers to my auto repair shop in Manheim PA?
- What equipment and tools are essential for starting an auto repair shop?
- How can AUTO-REPAIR-TRAINING.EDU.VN help me with my auto repair career?
- What are the legal requirements for operating an auto repair shop in Pennsylvania?
- How can I stay updated with the latest auto repair technologies?
1. What Auto Repair Services Are Available in Manheim, PA?
Manheim Auto Repair in PA provides a wide range of services to keep your vehicle running smoothly. These services typically include general maintenance like oil changes, tire rotations, and fluid checks, as well as more complex repairs to engines, transmissions, brakes, and electrical systems. Many shops also offer diagnostic services to identify the source of any problems your car may be experiencing.
Auto repair shops in Manheim, PA provide many car maintenance and repair services. They handle everything from regular tasks like changing oil, rotating tires, and checking fluids to more complex jobs like fixing engines, transmissions, brakes, and electrical systems. Additionally, they offer diagnostic services to find out what’s wrong with your vehicle. These services are essential for keeping your car running safely and efficiently, and skilled technicians are needed to perform them. With the growing number of cars on the road, the need for qualified auto repair professionals remains strong, offering stable career paths for those interested in the automotive industry.
2. What Career Paths Are Available in Auto Repair Manheim PA?
Auto repair in Manheim, PA, offers various career paths. You could start as an entry-level technician, gaining experience in basic maintenance and repair tasks. With further training and certification, you can specialize in areas like engine repair, electrical systems, or diagnostics. Some technicians advance to become shop foremen or service managers, overseeing the work of other technicians and interacting with customers. Additionally, there’s the option of becoming a business owner by opening your own auto repair shop.
The auto repair industry has many different job options. You could begin as a basic technician, learning how to do simple maintenance and repairs. By getting more training and certifications, you can focus on specific areas like engine repair, electrical systems, or figuring out car problems. Some technicians move up to become shop supervisors or service managers, where they manage other technicians and talk to customers. You can also become a business owner by starting your own auto repair shop. According to the Bureau of Labor Statistics, the median annual wage for automotive service technicians and mechanics was $47,930 in May 2023. This shows that there are good earning opportunities in this field. Plus, owning a shop can lead to even higher income, depending on how well the business is managed.
3. How Can I Find Auto Repair Training Programs in Manheim PA?
Finding auto repair training programs in Manheim, PA involves researching local vocational schools, community colleges, and technical institutes. These institutions often offer certificate and degree programs in automotive technology. You can also explore apprenticeship opportunities with local auto repair shops, which provide on-the-job training under the guidance of experienced technicians. Online resources and industry organizations like the ASE (Automotive Service Excellence) website can also help you find accredited training programs in the area.
To find training programs for auto repair, look into vocational schools, community colleges, and technical schools in Manheim, PA. These places usually have certificate and degree programs in car technology. Another option is to find apprenticeships at local auto repair shops, where you can learn by doing the job under experienced technicians. Websites and organizations like ASE (Automotive Service Excellence) can also help you find good training programs nearby. According to the U.S. Department of Education, vocational training can significantly boost your earning potential and job security. By enrolling in a reputable program and getting certified, you can increase your chances of finding a well-paying job in the auto repair industry.
4. What Skills Are Essential for Success in Auto Repair Manheim PA?
Success in auto repair requires a combination of technical skills, problem-solving abilities, and customer service skills. You need to be proficient in diagnosing and repairing a wide range of vehicle issues, from mechanical problems to electrical malfunctions. Strong troubleshooting skills are essential for identifying the root cause of problems and developing effective solutions. Additionally, good communication skills are important for explaining repair options to customers and providing excellent service.
To do well in auto repair, you need technical skills, problem-solving skills, and the ability to work with customers. You should know how to find and fix different types of car problems, from mechanical issues to electrical problems. Being able to figure out what’s causing the problems and finding the right solutions is also important. Plus, you need to be able to talk to customers clearly about their repair options and provide great service. A survey by the National Institute for Automotive Service Excellence (ASE) showed that technicians with strong diagnostic skills and customer service abilities are more likely to advance in their careers and earn higher wages. These skills help build trust with customers and ensure they are satisfied with the service they receive.
5. How Much Can I Earn as an Auto Repair Technician in Manheim PA?
Earnings for auto repair technicians in Manheim, PA, can vary depending on experience, skills, and certifications. Entry-level technicians typically earn less than experienced technicians with advanced certifications. According to salary data from various sources, the median annual salary for auto repair technicians in Pennsylvania ranges from $40,000 to $60,000. However, top earners with specialized skills and certifications can make significantly more.
How much you earn as a car repair technician depends on your experience, skills, and certifications. Technicians just starting out usually earn less than those with more experience and advanced certifications. In Pennsylvania, the average yearly salary for car repair technicians is between $40,000 and $60,000. But, if you have specialized skills and certifications, you can earn much more. According to a report by the Pennsylvania Department of Labor & Industry, there is a growing demand for skilled auto repair technicians in the state, which could lead to higher wages as employers compete for qualified workers. By investing in training and certifications, you can increase your earning potential and advance your career in the auto repair industry.
6. What Are the Steps to Opening an Auto Repair Shop in Manheim PA?
Opening an auto repair shop in Manheim, PA, involves several key steps. First, you need to develop a detailed business plan that outlines your services, target market, and financial projections. Next, you’ll need to secure funding through loans, investors, or personal savings. You’ll also need to find a suitable location for your shop, obtain the necessary licenses and permits, and purchase equipment and tools. Finally, you’ll need to market your services to attract customers and build a reputation for quality work.
To open your own car repair shop, you need to take a few important steps. First, create a detailed business plan that explains what services you’ll offer, who your customers will be, and how you expect to make money. Then, find funding through loans, investors, or your own savings. You’ll also need to find a good location for your shop, get the licenses and permits you need, and buy the necessary equipment and tools. Lastly, promote your services to attract customers and become known for doing good work. The Small Business Administration (SBA) reports that having a solid business plan significantly increases your chances of success as a small business owner. By carefully planning each step and seeking advice from experienced professionals, you can increase your chances of opening a successful auto repair shop in Manheim, PA.
7. What Are the Legal Requirements for Operating an Auto Repair Shop in Pennsylvania?
Operating an auto repair shop in Pennsylvania requires compliance with various legal requirements. You’ll need to obtain a business license from the state, as well as any local permits required by your city or county. You’ll also need to comply with environmental regulations regarding the disposal of hazardous waste, such as used oil and antifreeze. Additionally, you’ll need to follow consumer protection laws, which require you to provide accurate estimates, obtain customer authorization for repairs, and honor warranties.
To run a car repair shop legally in Pennsylvania, you need to follow certain rules. You’ll need to get a business license from the state and any permits that your city or county requires. You also have to follow environmental rules for getting rid of dangerous waste like used oil and antifreeze. Additionally, you must follow consumer protection laws, which require you to give accurate cost estimates, get permission from customers before doing repairs, and honor warranties. The Pennsylvania Department of Environmental Protection (DEP) provides resources and guidelines for businesses to comply with environmental regulations. Failing to comply with these regulations can result in fines and legal penalties.
8. How Can I Market My Auto Repair Shop in Manheim PA?
Marketing your auto repair shop in Manheim, PA, requires a multi-faceted approach. Start by creating a professional website that showcases your services, provides customer testimonials, and offers online appointment scheduling. Utilize social media platforms like Facebook and Instagram to engage with potential customers and promote special offers. Consider investing in local advertising through newspapers, radio, or community events. Word-of-mouth referrals are also powerful, so focus on providing excellent service and encouraging satisfied customers to spread the word.
To promote your car repair shop, you need to use different methods. Start by creating a professional website that shows off your services, includes customer reviews, and allows people to book appointments online. Use social media sites like Facebook and Instagram to connect with potential customers and advertise special deals. Think about investing in local advertising through newspapers, radio, or community events. Also, word-of-mouth is very effective, so focus on providing great service and encouraging happy customers to tell others about their experience. According to a survey by the Local Search Association, 88% of consumers trust online reviews as much as personal recommendations. This highlights the importance of managing your online reputation and encouraging customers to leave positive reviews.
9. What Equipment and Tools Are Needed to Start an Auto Repair Shop?
Starting an auto repair shop requires a significant investment in equipment and tools. Essential items include vehicle lifts, air compressors, diagnostic scanners, and a variety of hand tools, such as wrenches, sockets, and screwdrivers. You’ll also need specialized equipment for specific services, such as brake lathes, tire changers, and wheel balancers. Additionally, you’ll need office equipment, such as computers, printers, and software for managing appointments, invoices, and customer records.
To start a car repair shop, you’ll need to spend money on equipment and tools. Some essential items include car lifts, air compressors, diagnostic scanners, and hand tools like wrenches, sockets, and screwdrivers. You’ll also need special equipment for specific tasks, such as brake lathes, tire changers, and wheel balancers. Additionally, you’ll need office equipment like computers, printers, and software to manage appointments, invoices, and customer information. According to industry estimates, the initial investment in equipment and tools for a small auto repair shop can range from $50,000 to $100,000. This cost can be reduced by purchasing used equipment or leasing some items.
10. How Can AUTO-REPAIR-TRAINING.EDU.VN Help Me with My Auto Repair Career in Manheim PA?
AUTO-REPAIR-TRAINING.EDU.VN provides comprehensive resources and guidance for individuals pursuing auto repair careers in Manheim, PA. Our website offers information on training programs, certification requirements, and career paths in the automotive industry. We also provide resources for aspiring entrepreneurs looking to open their own auto repair shops, including business planning templates, marketing tips, and legal compliance information. Our goal is to empower individuals with the knowledge and skills they need to succeed in the auto repair industry.
AUTO-REPAIR-TRAINING.EDU.VN offers lots of help and information for people who want to work in car repair. Our website has details on training programs, certification requirements, and different career paths in the car industry. We also provide resources for those who want to start their own car repair shops, including templates for business plans, marketing advice, and information on legal requirements. Our aim is to give people the knowledge and skills they need to do well in the car repair business. By providing up-to-date information and practical guidance, AUTO-REPAIR-TRAINING.EDU.VN serves as a valuable resource for anyone looking to start or advance their career in the auto repair industry.
11. Understanding ASE Certification and Its Importance in Auto Repair Manheim PA
ASE (Automotive Service Excellence) certification is a widely recognized credential in the auto repair industry. Achieving ASE certification demonstrates that a technician has met certain standards of knowledge and competence in specific areas of automotive repair. Employers often prefer to hire ASE-certified technicians, as it indicates a commitment to professionalism and quality workmanship. In Manheim, PA, having ASE certification can significantly enhance your career prospects and earning potential.
ASE certification is a well-known and respected credential in the car repair industry. Getting ASE certified shows that a technician has met certain standards for knowledge and skill in specific areas of car repair. Employers often prefer to hire technicians who are ASE certified because it shows they are dedicated to being professional and doing quality work. In Manheim, PA, having ASE certification can greatly improve your career opportunities and how much you can earn. The ASE website offers resources and study materials to help technicians prepare for certification exams. By investing in ASE certification, you can demonstrate your expertise and increase your value to employers in the auto repair industry.
12. Essential Tools and Equipment for Auto Repair Technicians in Manheim PA
Auto repair technicians rely on a variety of tools and equipment to perform their jobs effectively. Basic hand tools, such as wrenches, sockets, screwdrivers, and pliers, are essential for disassembling and reassembling vehicle components. Power tools, such as impact wrenches, drills, and grinders, can speed up certain tasks and make them easier. Diagnostic tools, such as scan tools and multimeters, are used to identify and troubleshoot electronic and electrical problems. Additionally, specialized tools, such as brake lathes, tire changers, and wheel balancers, are needed for specific services.
Car repair technicians need different tools and equipment to do their jobs well. Basic hand tools like wrenches, sockets, screwdrivers, and pliers are important for taking apart and putting back together car parts. Power tools like impact wrenches, drills, and grinders can make some jobs faster and easier. Diagnostic tools like scan tools and multimeters are used to find and fix electronic and electrical problems. Also, special tools like brake lathes, tire changers, and wheel balancers are needed for specific services. According to a survey by the TechForce Foundation, access to modern tools and equipment is a key factor in attracting and retaining skilled auto repair technicians. By providing technicians with the tools they need, employers can improve productivity, reduce errors, and enhance job satisfaction.
13. How to Write a Business Plan for Your Auto Repair Shop in Manheim PA
Creating a comprehensive business plan is crucial for launching a successful auto repair shop in Manheim, PA. Start by defining your business concept, including the services you’ll offer, your target market, and your competitive advantages. Conduct market research to assess the demand for auto repair services in your area and identify your potential customers. Develop a marketing strategy to attract customers and build your brand. Create financial projections, including startup costs, revenue forecasts, and profit and loss statements. Finally, outline your management structure and staffing plan.
Making a thorough business plan is very important for starting a successful car repair shop. Begin by explaining your business idea, including the services you’ll provide, who your target customers are, and what makes you better than the competition. Do market research to see how much demand there is for car repair services in your area and find out who your potential customers are. Develop a marketing plan to attract customers and build your brand. Create financial forecasts, including how much it will cost to start, how much revenue you expect to make, and profit and loss statements. Lastly, describe your management structure and staffing plan. The SCORE Association, a nonprofit organization that provides free business mentoring and resources, offers templates and guidance for writing a business plan. By carefully planning each aspect of your business, you can increase your chances of success and secure funding from lenders or investors.
14. Navigating the Challenges of Opening an Auto Repair Shop in Manheim PA
Opening an auto repair shop can be a challenging endeavor, but with careful planning and preparation, you can overcome the obstacles and achieve success. One of the biggest challenges is securing funding to cover startup costs, such as equipment, tools, and rent. Competition from established shops can also be fierce, so it’s important to differentiate yourself by offering specialized services, competitive pricing, or exceptional customer service. Managing cash flow and controlling expenses are also essential for maintaining profitability.
Starting a car repair shop can be tough, but with good planning and preparation, you can handle the difficulties and succeed. One of the biggest challenges is getting money to cover startup costs, like equipment, tools, and rent. Competing with well-known shops can also be hard, so it’s important to stand out by offering special services, good prices, or great customer service. Managing money carefully and controlling expenses are also important for staying profitable. According to a study by the Bureau of Labor Statistics, about 20% of new businesses fail within the first two years. However, businesses that have a solid business plan and manage their finances effectively are more likely to survive and thrive.
15. Building a Strong Reputation for Your Auto Repair Shop in Manheim PA
Building a strong reputation is essential for attracting and retaining customers. Focus on providing high-quality workmanship, using reliable parts, and standing behind your repairs with warranties. Treat your customers with respect and courtesy, and always strive to exceed their expectations. Encourage satisfied customers to leave online reviews and testimonials. Actively manage your online reputation by responding to reviews and addressing any complaints or concerns promptly.
Having a good reputation is very important for attracting and keeping customers. Concentrate on doing high-quality work, using reliable parts, and backing up your repairs with warranties. Treat your customers with respect and kindness, and always try to go above and beyond what they expect. Encourage happy customers to leave reviews and testimonials online. Actively manage your online reputation by responding to reviews and quickly addressing any complaints or issues. A survey by BrightLocal found that 85% of consumers trust online reviews as much as personal recommendations. This highlights the importance of building a positive online reputation and providing excellent customer service.
16. How to Stay Updated with the Latest Auto Repair Technologies in Manheim PA
The auto repair industry is constantly evolving with new technologies and techniques. To stay competitive, it’s important to stay updated with the latest advancements. Attend industry conferences and training seminars to learn about new technologies and repair procedures. Subscribe to industry publications and online resources to stay informed about the latest trends. Invest in ongoing training and certification to enhance your skills and knowledge.
The car repair industry is always changing with new technologies and methods. To stay competitive, it’s important to keep up with the latest advancements. Go to industry conferences and training seminars to learn about new technologies and repair procedures. Subscribe to industry publications and online resources to stay informed about the latest trends. Invest in continuous training and certification to improve your skills and knowledge. The National Automotive Technicians Education Foundation (NATEF) offers accreditation for automotive training programs and provides resources for technicians to stay updated with industry standards. By investing in ongoing education and training, you can ensure that you have the skills and knowledge needed to succeed in the ever-evolving auto repair industry.
17. Building Customer Loyalty for Your Auto Repair Business in Manheim PA
Customer loyalty is critical for the long-term success of your auto repair business. Focus on providing exceptional customer service, building trust, and creating a positive experience for every customer. Offer loyalty programs, discounts, or other incentives to reward repeat customers. Stay in touch with your customers through email newsletters, social media, or personalized communications.
Keeping customers loyal is very important for the long-term success of your car repair business. Concentrate on providing outstanding customer service, building trust, and making sure every customer has a good experience. Offer loyalty programs, discounts, or other rewards to thank repeat customers. Stay in touch with your customers through email newsletters, social media, or personal messages. A study by Bain & Company found that increasing customer retention rates by 5% can increase profits by 25% to 95%. This highlights the importance of building strong relationships with your customers and providing them with reasons to keep coming back to your shop.
18. Financial Management Tips for Auto Repair Shop Owners in Manheim PA
Effective financial management is crucial for the success of your auto repair shop. Develop a budget to track your income and expenses. Monitor your cash flow closely to ensure that you have enough money to cover your bills. Manage your inventory efficiently to avoid waste and minimize costs. Price your services competitively to attract customers while maintaining profitability. Seek advice from a qualified accountant or financial advisor to help you make informed decisions.
Good money management is very important for the success of your car repair shop. Create a budget to keep track of your income and expenses. Watch your cash flow carefully to make sure you have enough money to pay your bills. Manage your inventory efficiently to avoid waste and keep costs down. Price your services competitively to attract customers while still making a profit. Get advice from a qualified accountant or financial advisor to help you make smart decisions. The IRS offers resources and guidance for small business owners to help them understand their tax obligations and manage their finances effectively. By implementing sound financial management practices, you can increase your profitability and ensure the long-term sustainability of your auto repair shop.
19. How to Handle Customer Complaints Effectively in Your Auto Repair Shop in Manheim PA
Customer complaints are inevitable in any business, but how you handle them can make or break your reputation. Listen to the customer’s complaint attentively and empathize with their frustration. Apologize for the inconvenience or problem, even if you don’t believe you’re at fault. Investigate the complaint thoroughly and take prompt action to resolve the issue. Offer a fair and reasonable solution, such as a refund, discount, or free repair. Follow up with the customer to ensure they are satisfied with the resolution.
Customer complaints are bound to happen in any business, but how you deal with them can greatly affect your reputation. Listen to the customer’s complaint carefully and understand their frustration. Apologize for the inconvenience or problem, even if you don’t think you’re to blame. Investigate the complaint thoroughly and take quick action to fix the issue. Offer a fair and reasonable solution, such as giving a refund, discount, or free repair. Follow up with the customer to make sure they are happy with how things were resolved. A study by the Harvard Business Review found that customers who have a negative experience are more likely to share their story with others than customers who have a positive experience. This highlights the importance of resolving customer complaints effectively and turning a negative experience into a positive one.
20. The Future of Auto Repair: Trends and Technologies to Watch Out For in Manheim PA
The auto repair industry is undergoing significant changes due to technological advancements and evolving consumer preferences. Electric vehicles (EVs) are becoming increasingly popular, requiring technicians to develop new skills in EV maintenance and repair. Advanced driver-assistance systems (ADAS) are also becoming more common, requiring technicians to understand and calibrate these complex systems. Telematics and connected car technologies are enabling remote diagnostics and predictive maintenance, creating new opportunities for auto repair shops.
The car repair industry is changing a lot because of new technologies and changing customer preferences. Electric vehicles (EVs) are becoming more popular, so technicians need to learn new skills in EV maintenance and repair. Advanced driver-assistance systems (ADAS) are also becoming more common, requiring technicians to understand and calibrate these complex systems. Telematics and connected car technologies are making it possible to diagnose problems remotely and predict when maintenance is needed, creating new opportunities for car repair shops. According to a report by McKinsey & Company, the automotive industry is undergoing a period of unprecedented transformation, driven by electrification, connectivity, and autonomous driving. By staying ahead of these trends and investing in new technologies and training, auto repair shops can position themselves for success in the future.
FAQ: Your Questions About Auto Repair Manheim PA Answered
What are the best auto repair training schools in Manheim PA?
Research local vocational schools, community colleges, and technical institutes in Manheim, PA. Look for programs accredited by NATEF.
How much does auto repair training cost in Manheim PA?
Costs vary depending on the program. Certificate programs may range from $1,000 to $5,000, while associate’s degrees can cost $10,000 or more.
What is the earning potential for auto repair technicians in Manheim PA?
The median annual salary for auto repair technicians in Pennsylvania ranges from $40,000 to $60,000, but top earners with specialized skills and certifications can make significantly more.
What are the common challenges faced by auto repair shop owners in Manheim PA?
Securing funding, competing with established shops, managing cash flow, and staying updated with the latest technologies are common challenges.
What certifications are important for auto repair technicians in Manheim PA?
ASE (Automotive Service Excellence) certification is highly valued by employers and demonstrates a commitment to professionalism and quality workmanship.
How can I attract customers to my auto repair shop in Manheim PA?
Create a professional website, utilize social media, invest in local advertising, and focus on providing excellent customer service to generate word-of-mouth referrals.
What equipment and tools are essential for starting an auto repair shop?
Vehicle lifts, air compressors, diagnostic scanners, and a variety of hand tools are essential for performing most auto repair tasks.
How can AUTO-REPAIR-TRAINING.EDU.VN help me with my auto repair career?
AUTO-REPAIR-TRAINING.EDU.VN provides comprehensive resources and guidance for individuals pursuing auto repair careers, including information on training programs, certification requirements, and business planning resources.
What are the legal requirements for operating an auto repair shop in Pennsylvania?
You’ll need to obtain a business license, comply with environmental regulations, and follow consumer protection laws.
How can I stay updated with the latest auto repair technologies?
Attend industry conferences, subscribe to industry publications, and invest in ongoing training and certification to stay informed about the latest advancements.
Ready to take the next step in your auto repair career? Whether you’re looking for training programs, guidance on opening your own shop, or advice on managing your business, AUTO-REPAIR-TRAINING.EDU.VN is here to help. Contact us today for personalized assistance and expert advice. Visit our website at AUTO-REPAIR-TRAINING.EDU.VN or reach out via Whatsapp at +1 (641) 206-8880. Our support office is located at 200 N Michigan Ave, Suite 1500, Chicago, IL 60601, United States. Let us help you achieve your goals in the auto repair industry!